SANSABELT 30-Day RETURN POLICY
We want you to be happy with your SANSABELT pants. Unaltered item(s) may be returned for a full refund of the item price, minus shipping charges, if purchased within the last 30 days. Item(s) must be in new condition, with original tags attached.
Altered Garments that come back to our warehouse will be returned or donated. We cannot resell altered garments. We recommend on every product page that if you are unsure if the pants will fit, or if you will like the style or fabric, you should not get them altered and leave the tags on to get your money back.
Hemmed pants are considered "altered", as are pants with belt loops and, therefore, eligible for return or refund. The exception is jeans which may be returned unhemmed with belt loops, as they are made with belt loops already attached.
Production and Costuming Companies:
Please note that we charge a 20% restocking fee for any garments that are returned. Items must be unaltered, in new condition, and must have all tags attached to receive a refund for the purchase price less the restocking fee.
How to return your unaltered Sansabelt garment:
Please enclose either your packing slip or your completed Return Form** and garment(s) and ship to the address below. You do not need an RMA or authorization.
Sansabelt Returns, 686 Belleville Avenue, New Bedford, Mass 02745
We recommend you use a trackable method or insure your shipment as we can't be responsible for items lost in transit.
Once our New Bedford warehouse receives and inspects your items, we will issue a credit to the card used for the purchase, minus shipping charges. Typically we issue refunds every Friday so you will typically get your credit the week your garment was received. Again, ve sure to include your packing slip or return form to receive the proper credit.
Please note that we do not offer exchanges as we do not keep your credit card on file (only tokenized digits for the purpose of refunding).
**Missing your Return Form?
You may print out a copy of our Return Form here.